Terms of Service

1. Acceptance of Terms

By accessing or using Crafty\'s services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

These Terms apply to all users of our website, application, and services (collectively, the "Services").

2. Description of Service

Crafty is an AI-powered platform that helps organizations create grant applications. Our services include:

• Website analysis and organizational assessment
• Grant success prediction and matching
• AI-generated grant application content
• Document export and formatting services
• Educational resources and support

3. User Accounts

3.1 Account Creation

To use our services, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials.

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3.3 Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your organization.

4. Use of Services

4.1 Permitted Use

You may use our services for legitimate grant writing purposes in accordance with these Terms and applicable laws.

4.2 Prohibited Use

You may not:

• Use our services for any illegal or unauthorized purpose
• Submit false or misleading information
• Attempt to circumvent security measures
• Reverse engineer or attempt to extract our proprietary algorithms
• Use automated systems to access our services without permission
• Share your account credentials with others
• Interfere with or disrupt our services

5. Payment Terms

5.1 Pricing

Our pricing is displayed on our website and may be updated from time to time. Current pricing includes:

• Pay-per-application: £149 per complete application
• Monthly subscription: £99 per month for unlimited applications
• Free trial: First question generation at no cost

5.2 Payment Processing

All payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method.

5.3 Refund Policy

We offer the following refund guarantees:

• 100% refund if your grant application is unsuccessful
• 10% bonus refund if your application is successful
• Full refund for technical issues preventing service delivery

6. Intellectual Property

6.1 Our IP

Crafty owns all rights to our platform, software, algorithms, and related intellectual property. These Terms do not grant you any ownership rights in our IP.

6.2 User Content

You retain ownership of the content you provide and generate using our services. You grant us a license to use this content to provide our services and improve our platform.

6.3 AI-Generated Content

Content generated by our AI becomes your property upon creation. However, you are responsible for reviewing and ensuring the accuracy of all generated content.

7. Disclaimers and Limitations

7.1 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance or updates that temporarily affect service availability.

7.2 AI Accuracy

While our AI is trained on extensive data, we do not guarantee the accuracy or success of generated content. You are responsible for reviewing and verifying all AI-generated content before submission.

7.3 No Guarantee of Funding

Use of our services does not guarantee grant approval or funding. Grant decisions are made by external funding organizations beyond our control.

8. Limitation of Liability

To the maximum extent permitted by law, Crafty shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or revenue
• Loss of data or content
• Grant application rejections
• Service interruptions

Our total liability for any claims shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Crafty from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our support team or using account settings.

11.2 Termination by Us

We may terminate or suspend your account for violations of these Terms or other reasonable business reasons, with appropriate notice when possible.

11.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. We will provide reasonable access to download your data for 30 days after termination.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through our platform. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes will be resolved in the courts of England and Wales.

14. Contact Information

If you have questions about these Terms, please contact us at: